FAQ
Yes! We understand that you sometimes may want to return products that you purchase, for any number of reasons. As our goal is always a satisfied customer first and foremost, we accept returns within thirty (30) days of purchase of all Gold Medal Labs products. The total order of purchase will be refunded (minus our actual shipping costs at our discretion) after the product is returned to our distribution we will issue your refund. You will need to get an RMA number from us to start the easy return process.
Yes! We ship world wide including US Military APO addresses.
DHL Express is primarily used for our international orders.
All international orders are required to have the following:
Valid Email Address
Valid Phone Number
With that said, some countries have dietary supplement restrictions that make it difficult to ship some products and get them through customs.
International Sales – buyer takes all responsibility to make sure that the ingredients in the shipment are legal in your country. We will not refund due to customs refusing the shipment. We list all our products ingredients in the product descriptions.
After you complete your order you will receive a confirmation email. You will receive another email once your order is shipped. This email will include a link with your tracking number. You can also track your order through our website after you login.
In a post covid world, shipments are taking longer than normal. This is something we have no control over.
95% of the time we ship orders out the next business day or sooner. If items are on backorder or were damaged in the warehouse we will let you know as soon as possible. We will refund your order or ship it out when the product comes back in inventory.
We primarily use USPS for domestic shipping (3-7 business days).
All of our products are produced in GMP (good manufacturing practices) certified facilities within the United States.
Good Manufacturing Practice regulations are enforced by the US Food and Drug Administration (FDA).
GMPs provide for systems that assure proper design, monitoring, and control of manufacturing processes and facilities.
This ensures a clean, safe contaminate free manufacturing facility.
Yes! We do not use any banned substances in our products and dose our ingredients based on peer reviewed literature and studies. Always consult with your licensed healthcare practitioner before using any dietary supplements and ensure you follow the suggested use panel and instructions. Never exceed recommended dose.
We also have every batch of our supplements 3rd party inspected to verify quality and purity of our products.
As you may have heard, the European Union (EU) will be implementing changes to customs requirements starting on July 1st, 2021.
In order to comply with these new regulations and minimize any disruption in our international shipping services, all international shipments must follow these guidelines in order to be shipped.
Orders not containing the following items will not be able to ship internationally to any country outside of the US, and will be placed on hold in our system with no tracking numbers issued:
Valid Email Address
Valid Phone Number
You will also be required to apply VAT for any international shipments into the EU with values of over 150 Euros.
Please visit https://ec.europa.eu/taxation_customs/business/vat/ioss_en for more information about these new requirements.
If you have any questions or concerns please don’t hesitate to reach out to us
Thank you for being part of the Gold Medal Labs family.